Refund policy

Return and Refund Policy

Effective Date: 2/27/2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Silver Delphinium LLC, operating as Open Range Kitchens - website located at openrangekitchens.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

• Email: contact@openrangekitchens.com
• Phone: +1 (951) 517-4763
• Hours: Monday - Friday: 9am - 5pm PST, Saturday: 10am - 5pm PST, Sunday: Closed

3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

• Unused and Undamaged: The item must be unused, never installed, undamaged, and in the same condition that you received it.
• Original Packaging: The item must be in the original packaging, with all labels and tags attached.
• Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact Customer Service:

• Email us at contact@openrangekitchens.com within 30 days of receiving your order.
• Provide your order number and a detailed reason for the return.

Return Authorization:

• After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

Package the Item Safely:

• Securely pack the item in its original packaging.
• Ensure all accessories, manuals, and free gifts are included.

Include Documentation:

• Include the return authorization form and any necessary supporting documents or images.

Prepare to ship:

• We recommend using a trackable, insured shipper to ship back the product.
• All return shipping costs are the responsibility of the customer.

4.3 Shipping the Return

• Shipping Method:
  • Use USPS, UPS, DHL, FedEx
• Return Window: Ship the package within 7 days of receiving the return authorization.
• Use a trackable shipping method to ensure your package arrives safely.

 5. Return Shipping Costs

• Customer Responsibility:
  • All return shipping costs are the responsibility of the customer unless wrong item sent.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility:

• Items must be unused, undamaged, and in original packaging.
• Return request must be made within 30 days of receipt.
• Refund:
  • A refund will be issued to the original payment method, minus a 30% restocking fee.

6.2 Defective or Damaged Goods

• Damaged Packages - We take great care to ensure your order arrives in perfect condition. If your item arrives damaged, 
  • If your package arrives damaged, we recommend refusing delivery and notifying us immediately at contact@openrangekitchens.com.
  • Reporting Damage:
    • If you discover any damage after accepting delivery, please contact us within 24 hours of receiving your order by emailing your order number and photos of the damage to contact@openrangekitchens.com. Timely reporting helps us process claims and resolve issues as quickly as possible.

      Depending on the product and the extent of the damage, we will work with you and the manufacturer to arrange for a replacement or repair. In certain cases, eligibility for repair or replacement may depend on whether the product has been installed.

      Please note: For appliances, damage must be reported before installation. Once installed, appliances may not be eligible for replacement or repair if the damage is determined to have occurred prior to installation.

      We are committed to ensuring your satisfaction and will make every effort to resolve any issues in accordance with the manufacturer’s policies and applicable consumer protection laws

6.3 Incorrect Product Received

• Notification:
  • Inform us immediately upon receipt at contact@openrangekitchens.com.
• Resolution:
  • We will arrange for the incorrect item to be returned and ensure you receive the correct product.

6.4 Product Never Arrived

• Notification:
  • Contact us at contact@openrangekitchens.com if your product does not arrive within the estimated delivery time.
• Resolution:
  • We will initiate an investigation with the carrier.
  • If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

• Before Shipment:
  • You can cancel your order for a full refund if it has not yet been shipped.
• After Shipment:
  • If the order has already been shipped, please follow the return procedure after receiving the product. 

7. Exceptions to the Return Policy:

• The following items are non-returnable and non-refundable: Used, Installed, Accessories

8. Refunds

8.1 Refund Conditions

• Approval:
  • Refunds are issued after we receive and inspect the returned item.
• Notification:
  • We will notify you via email regarding the approval or rejection of your refund.
• Condition:
  • Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

• Method:
  • Refunds will be processed to the original payment method used at the time of purchase.
• Time Frame:
  • It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

• Condition Issues:
  • Items not in original condition, damaged, or missing parts for reasons not due to our error.
• Late Returns:
  • Items returned more than 14 days after delivery.

 9. Exchanges

• Eligibility:
  • We replace items if they are defective, damaged, or incorrect.
• Process:
  • To request an exchange, contact us at contact@openrangekitchens.com.
• Shipping Costs:
  • For exchanges due to change of mind, customers are responsible for shipping costs and applicable restocking fees.

 10. Timelines

• Return Window:
  • Returns must be reported and shipped within 30 days of receiving the product.
• Return Processing:
  • After receiving and inspecting the returned item, we will process the refund within 14 days.
• Refund Period:
  • It may take up to 14 days for the refund to appear in your account after approval.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

 14. Questions and Support

For more information, please:

• Contact our Customer Service team:
  • Email: contact@openrangekitchens.com
  • Phone: +1 (951) 517-4763

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Silver Delphinium LLC
Email: contact@openrangekitchens.com
Phone: +1 (951) 517-4763