Shipping policy

Shipping Policy

Effective Date: 2-27-2025

1. Introduction

At Silver Delphinium LLC, operating as Open Range Kitchens ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, openrangekitchens.com.

2. Shipping Destinations:

  • Countries We Ship To:
    • United States

3. Shipping Costs:

  • Domestic Shipping (United States):
    • Standard Shipping: Free
  • International Shipping:
    • We do not ship internationally

4. Order Processing Time:

  • Processing Time:
    • Orders are processed within 1-3 business days (Monday to Friday, excluding holidays).
  • Order Cut-Off Time:
    • Orders placed before 2:00 PM PST will begin processing the same day.
  • Weekend and Holiday Orders:
    • Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time:

  • Domestic Shipping:
    • Standard Shipping: 3-5 days (Monday to Friday, excluding holidays).
  • International Shipping: None
  • Notes:
    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers:

  • Reliable Carriers:
    • Domestic Carriers: USPS. UPS, FedEx, DHL
    • International Carriers: None
    • We partner with reputable carriers to ensure your package arrives safely.
  • Shipment Tracking:
    • All orders include tracking information, which will be provided via email once your order has shipped.
  • Insurance:
    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking:

  • Tracking Information:
    • Tracking Number
    • Carrier Name
    • Link to Track Your Package
  • Assistance:
    • If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues:

8.1 Delayed or Lost Packages:

  • Delayed Delivery:
    • If your package is delayed beyond the estimated delivery time, please contact us at contact@openrangekitchens.com.
  • Lost Packages:
    • Verify the shipping address provided.
    • Check with neighbors or building management
    • If your tracking information indicates that your package was delivered but you have not received it contact us at contact@openrangekitchens.com.

8.2 Damaged Packages - We take great care to ensure your order arrives in perfect condition. If your item arrives damaged, 

  • If your package arrives damaged
    • we recommend refusing delivery and notifying us immediately at contact@openrangekitchens.com.
  • Reporting Damage:
    • If you discover any damage after accepting delivery, please contact us within 24 hours of receiving your order by emailing your order number and photos of the damage to contact@openrangekitchens.com. Timely reporting helps us process claims and resolve issues as quickly as possible.

      Depending on the product and the extent of the damage, we will work with you and the manufacturer to arrange for a replacement or repair. In certain cases, eligibility for repair or replacement may depend on whether the product has been installed.

      Please note: For appliances, damage must be reported before installation. Once installed, appliances may not be eligible for replacement or repair if the damage is determined to have occurred prior to installation.

      We are committed to ensuring your satisfaction and will make every effort to resolve any issues in accordance with the manufacturer’s policies and applicable consumer protection laws

9. Missing Items:

  • Reporting Missing Items:
    • Contact us within 24 hours of receiving your package at contact@openrangekitchens.com.
    • Provide your order number and details of the missing item(s).
    • If any items are missing from your order:
  • Resolution:
    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy:

  • Returns:
    • Returns are accepted within 30 days of receiving your order.
  • Conditions for Returns:
    • Items must be unused, undamaged, and in their original packaging.
    • Certain items (e.g., personalized or perishable goods) may not be eligible for return.
  • Return Shipping Costs:
    • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
    • Company Responsibility: If the return is due to our error, we will cover the return shipping costs.
  • Refunds:
    • Refunds are processed within 14 days after receiving the returned item.
    • Refunds will be issued to the original payment method.
  • For More Information:

11. Incorrect Address

  • Address Accuracy:
    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Returned Packages:
    • We will contact you to arrange reshipment.
    • Additional shipping charges may apply.
    • If a package is returned to us due to an incorrect address, we will determine if it is customer error or company error and the cost will fall on the party that created the error.

12. Contact Information:

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: contact@openrangekitchens.com
  • Customer Service Phone: +1 (951) 517-4763

13. Changes to This Shipping Policy:

  • We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Silver Delphinium LLC!

We appreciate your business and are committed to providing you with exceptional service.